Help center
Frequently asked questions
Do my guests need to download an app or create an account?+
No. Guests scan your QR code or tap your link and upload straight from their phone's browser. No app, no sign-up.
How many photos and videos can guests upload?+
Unlimited photos on every collection. Essential includes videos up to 2 minutes; Signature and Heirloom include full-length videos.
Will the photos be compressed?+
Never. We keep the original files at full resolution, and your ZIP download contains the originals.
What if the venue Wi-Fi is bad?+
Uploads are resumable. If a guest's connection drops, the upload picks up where it left off instead of starting over.
Who can see the photos?+
Only you. Guests can add photos but can't browse the gallery. You can download everything and share it however you like.
How long are my photos stored?+
12 months on Essential, 24 months on Signature, and lifetime hosting on Heirloom. Download your ZIP anytime.
Is it a subscription?+
No. Each collection is a single one-time payment per wedding.
Can I get a refund?+
If no guests have uploaded yet, you can request a full refund within 14 days. See our Terms.
When should I share the link?+
Anytime: on your wedding website, in invitations, and on table cards at the reception. You can also use it for the engagement party and rehearsal dinner.
Can I print the QR code?+
Yes. Download a high-resolution QR code from your dashboard. It's print-ready for signs and table cards.
Still have a question? hello@ourweddingdrop.com